Speakers
ANDREW NGEOW
WA Branch President, The Pharmacy Guild of Australia
Andrew is President of the Pharmacy Guild of Australia WA Branch and Convener of the Pharmacy WA Forum. With nearly 30 years’ experience in community pharmacy across Australia and the UK, he owns Pharmacy 777 Midland and has operated several successful pharmacies, including the award-winning Pharmacy 777 Nollamara. A passionate advocate for the evolving role of pharmacists, Andrew is dedicated to advancing the profession, improving patient access to care, and unlocking the full value of pharmacist training across the community pharmacy network.
NATALIE WILLIS
WA Branch Vice President, The Pharmacy Guild of Australia
Natalie Willis is the Senior Vice President of the Pharmacy Guild of Australia WA Branch and a National Councillor. A registered pharmacist since 1996, she entered pharmacy ownership in 1999, the same year she was elected to the WA Branch Committee, a position she continues to hold. Natalie also chairs the Guild’s Clinical Governance Committee and serves on the 8CPA negotiating team. She is a strong advocate for expanding the role of community pharmacy in primary healthcare.
KATE HALL
WA Branch Industrial Relations Officer, The Pharmacy Guild of Australia
Kate Hall is the Industrial Relations Officer at the Pharmacy Guild of Australia WA Branch. With a strong background in employment law and workplace relations, she provides expert support to pharmacy owners and managers across Western Australia. Kate advises on matters including award compliance, workplace disputes, performance management, and HR best practices—ensuring members navigate their obligations with confidence and clarity.
JUSTIN KABBANI
AI Strategist
Justin Kabbani is one of Australia’s leading voices in applied AI, empowering professionals and business leaders to unlock their potential through radically practical, deeply human AI mastery. Founder of the AI Marketing Summit, Justin helps individuals and organisations reprogram how they think, work, lead, and live in the AI era.
MONIQUE RICHARDSON
Service Leadership and Customer Service expert
Monique Richardson is a global authority in Service Leadership and Customer Service. With over 23 years of experience, she has delivered high-energy keynotes and training programs to more than 50,000 individuals worldwide. Monique is the author of They Serve Like We Lead and Managing Difficult Customer Behaviour, and her insights have been featured on Sky News, Sunrise, CEO World, and The CEO Institute.
